Terms of service

Effective Date: July 5, 2026

Welcome to Crabtree Retail & Supply. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Use our website for fraudulent or harmful activities.

2. Products and Pricing

We strive to provide accurate product descriptions, pricing, and availability. However, errors may occasionally occur.

We reserve the right to:

Correct pricing or product information errors.
Limit quantities purchased.
Refuse or cancel orders at our discretion.
Discontinue products without prior notice.

If an order is canceled after payment has been received, a full refund will be issued.

3. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

Product availability.
Pricing inaccuracies.
Suspected fraud.
Errors in customer information.

4. Payment

Payment is due at the time an order is placed. We accept the payment methods displayed during checkout.

All transactions are processed securely through trusted third-party payment providers.

5. Shipping and Delivery

Shipping times are estimates and are not guaranteed.

Crabtree Retail & Supply is not responsible for delays caused by:

Shipping carriers.
Weather events.
Natural disasters.
Incorrect shipping information provided by customers.

Risk of loss transfers to the customer once the order has been delivered by the carrier or completed through local delivery.

6. Local Delivery and Pickup

Local delivery is available in select service areas.

Customers selecting local pickup should inspect their order before leaving the pickup location.

Delivery availability, fees, and minimum purchase requirements may change without notice.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Graphics
Images
Product descriptions
Website design
Text

is the property of Crabtree Retail & Supply or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services.

10. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We make no guarantees regarding uninterrupted website availability or that the website will be free from errors or viruses.

11. Limitation of Liability

To the fullest extent permitted by law, Crabtree Retail & Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Crabtree Retail & Supply, its owners, employees, and affiliates from claims, damages, liabilities, costs, and expenses arising from your misuse of the website or violation of these Terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes become effective immediately upon being posted on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms of Service, please contact us through the Contact page on our website.

Thank you for choosing Crabtree Retail & Supply. We appreciate your business and look forward to serving you.