Shipping policy

Shipping Policy


Effective Date: July 5, 2026


Thank you for shopping with Crabtree Retail & Supply. We are committed to processing and delivering your orders as quickly and efficiently as possible.


Order Processing


  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders are processed Monday through Friday, excluding holidays.
  • Processing times may be longer during periods of high order volume or unforeseen circumstances.


Shipping Methods


We offer:


  • Standard Shipping
  • Local Delivery (available in eligible service areas)
  • Local Pickup (when available)


Available shipping options and rates are displayed during checkout.


Shipping Rates


Shipping charges are calculated at checkout based on:


  • Order weight
  • Package size
  • Shipping destination
  • Selected shipping method


We may offer free shipping promotions on qualifying orders from time to time.


Estimated Delivery Times


Estimated delivery times after your order has shipped:


  • Standard Shipping: 3–7 business days
  • Local Delivery: Same day or next business day (when available)
  • Local Pickup: You will receive notification when your order is ready.


Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other factors beyond our control.


Order Tracking


When available, you will receive a shipping confirmation email with tracking information once your order has been shipped.


Shipping Restrictions


Certain products may not be available for shipment to all locations due to carrier restrictions or applicable laws.


Incorrect Shipping Address


Customers are responsible for providing accurate shipping information.


If an incorrect address is entered:


  • Contact us immediately if your order has not yet shipped.
  • Once an order has shipped, we may be unable to change the address.
  • Additional shipping charges may apply if a package is returned or requires reshipment.


Lost, Delayed, or Damaged Shipments


If your order is:


  • Lost in transit
  • Significantly delayed
  • Delivered damaged


Please contact us as soon as possible with your order number and, if applicable, photos of the damaged package and products. We will work with the shipping carrier to help resolve the issue.


Local Delivery


Local delivery is available within eligible service areas.


Delivery windows may vary depending on demand, weather, and driver availability.


Someone should be available to receive the order when required. If no one is available, delivery may be completed according to the delivery instructions provided at checkout when feasible.


Local Pickup


Customers selecting local pickup will receive a notification when their order is ready.


Please bring your order confirmation when picking up your purchase.


Order Delays


While we strive to meet estimated delivery times, Crabtree Retail & Supply is not responsible for delays caused by:


  • Shipping carriers
  • Severe weather
  • Natural disasters
  • Holidays
  • Events beyond our reasonable control


Contact Us


If you have any questions about shipping, delivery, or your order, please contact us through the Contact page on our website.


Thank you for choosing Crabtree Retail & Supply. We appreciate your business and look forward to serving you.